Using Remote Assistance

Remote Assistance allows someone you have invited to connect to your computer remotely and see what you see on your computer's screen. You can also give them full control of your pc so they can help troubleshoot computer problems you may be having. Many computer problems can be resolved by using Remote Assistance and eliminates the need to wait for a support engineer to show up on-site and is also less expensive than an on-site service call.

1. Click the Start button
2. Then click on Help and Support
   
   The Help and Support window will open
3. Click on Tools
4. Click on Remote Assistance
5. Click Invite Someone to Help You
If you use Outlook… 
6. Under the or use email section type in scarroll@1sttechsolutions.com then click Invite this person
   
   The Remote Assistance - E-mail an Invitation screen will display
   
   
7. Fill out the From and Message fields then click continue
8. On the next screen set when the invitation will expire
9. Leave 'Require the recipient to use a password' checked
10. Type a password then confirm the password then click
    
    If you are going to have me connect to your pc remotely you will have to email me this password. For added security I recommend emailing the password separate from the RA invitation.
11. You may get a popup window that says something like "A program is trying to send an email using Outlook…" or something along those lines. Just click Yes.
12. If the RA invitation was sent successfully the Help and Support window will display "Your invitation has been sent successfully"

That's all there is to it. Remember, 1stTech Solutions cannot connect to your pc remotely unless we have the password you selected in step 10. So you will have to email that password to us and make arrangements for when is the best time for us to connect to your pc and work on your computer problem.

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